Refund policy

At PRINTOPOLITAN, we want you to be happy with your purchase. Our products are printed to order, and we aim to make every order right.

Your right to cancel

If you purchase from us online, you normally have 14 days from receiving your order to tell us you wish to cancel, without giving a reason.

To cancel, email printopolitan@gmail.com with your order number and a clear statement that you wish to cancel.

You then have a further 14 days to return the item.

Products made to your individual specifications or clearly personalised for you may be exempt from this cancellation right. Our standard PRINTOPOLITAN designs are not automatically exempt simply because they are printed after you order.

Returning an item

Please contact us before sending anything back so we can provide return instructions.

For a change-of-mind return, you are responsible for the direct cost of returning the item. Please take reasonable care of the product while it is in your possession.

You may inspect or try on clothing as you would in a shop. However, we may make a deduction from your refund if the item has been handled beyond what is necessary to establish its nature, characteristics and fit.

Refunds

If you cancel within your statutory cancellation period, we will refund the price of the returned products and the standard delivery charge you originally paid, where required by law.

We will issue your refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

Refunds will normally be made to your original payment method.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrectly printed, please email printopolitan@gmail.com with your order number, a description of the problem and, where possible, photographs.

We will work with you to arrange an appropriate remedy, such as a replacement or refund.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. Where goods are faulty or not as described, we will meet our legal obligations, including applicable return costs.